#SIGMA LENS CUSTOMER SERVICE MANUAL#

He then told me he would fix it for me right now. He asked if I had my warranty card and I told him I had not thought to bring it. When he returned he said he knew what the problem was. I explained the problem and he told me he would test the lens and be right back. After a minute or two a tech came out and sat down with me. She handed me a form and said she would get a technician to help me. When I arrived at Sigma I was met at the door by a women who greeted me with a smile and asked if I had a repair. My previous repair had taken only 24 hours for Sigma to complete, but I was fully prepared to leave the lens for a week or more. I hopped in my car and took a short ride over to Sigma USA’s headquarters. Since this is my primary concert and hockey lens I was concerned that it would impact my upcoming shoots while it was at Sigma for repair. Recently, my trusty Sigma 70-200 mm f 2.8 DG HSM lens failed during a photo shoot. When I need to have a camera or lens repaired I need only take a short drive to drop off an item for repair. Close proximity to New York City is one, but another is easy access to the headquarters of almost every major camera and lens manufacturer operating in the USA. Sigma, as a third party manufacture need to up their game when it comes to customer support and stand out from the rest of the mob and back up their products with outstanding customer service.Living on Long Island has it’s advantages for a photographer. Sadly across the board this is to often the case. It is NOT up to the consumer to pay out more and more money to fix an issue that should not occur in the first place!! Its hard to imagine any other industry that charges so much for their products and fails so miserably to give decent customer service. If it does not then Sigma should have in place a pick up and return service to get it back to them and fix the problem. I have just spent over £800 on this lens and they are expecting me to accept this? Fact:: This lens should work out of the box. In short I got a whole load of excuses as to why the lens might be performing badly and I could either pay out even more money on a USB dock or send the whole lot back to Sigma at MY expense and get it sorted out by them. I was going to do a YouTube review so I thought it only fair to give Sigma an opportunity to respond.

#SIGMA LENS CUSTOMER SERVICE MANUAL#

If I switch to live view and spend time on manual focus the results are better. Sadly however, having mounted the lens on a tripod and taken a few shots the result are very poor to say the least! I am using a Nikon D500 which should be fine, however the autofocus is simply not up to the job on this lens. I therefore decided after exhaustive research to buy a Sigma Contemporary 150-600mm lens kit with a 1.4 teleconverter. I have a couple of Sigma 'ART lenses which on the whole I am happy with.

The Sigma 150-600mm Contempoary Lens, A Very Poor Attitude From Sigma For A Substandard Lens I recently sold the Sigma zoom lens, now with no AF, for a fraction of what I paid for it, better to get a few quid than have a paperweight lying around cluttering the place up. These days I have a mix of Canon EF (magic drainpipe and mini-magic drainpipe), converted Canon FD and Zeiss ZE lenses. I shall sell my old Sigma for what I can get for it and never go back there again. There are some lovely old optics out there just waiting to be brought back to life. Yes it can be done and it can save a fortune. I’ve reverted to mainly old Canon FD manual lenses converted for use on modern EF-mount bodies. So now it’s back to them offering me yet more deals, discounts and trade-ins on new stuff, which I find totally unacceptable.

Then someone at Sigma asked me what the problem was with a view to resolving it, but they can’t, because I presume the Sigma factory won’t make any more of the necessary autofocus bits, bad for business no doubt. But Sigma kept sending me mail shots so I kept replying that I would never buy their gear again. In my mind I drew a line under it and resolved to stick with Canon gear. And when I rang to query this I was distinctly underwhelmed with the response I got. Clearly there was no communication and no attempt to even examine the lens, they just sent it straight back, so that was a complete waste of my time and money. The salesman would tell service it was on the way. Sigma UK said they might be able to fix it, send it in. Recently the autofocus stopped working, independent repairers either weren't interested, 'no parts', or quoted sky-high prices. No more Sigma stuff for me ever, ever again!Ī few years ago I bought what I thought was a nice s/h zoom lens (Sigma EX HSM APO 70-200 f2.8) for my Canon DSLR, I liked it a lot.

Sigma lens customer service