#JUMP DESKTOP CONNECT FOR MAC#
#JUMP DESKTOP CONNECT UPDATE#
#JUMP DESKTOP CONNECT UPGRADE#
#JUMP DESKTOP CONNECT PRO#

The new Jump Desktop Connect app does everything the old automatic setup component did and has these additional features:

#JUMP DESKTOP CONNECT UPDATE#

Please update your remote PCs and Macs to Jump Desktop Connect ASAP as we've dropped support for the older automatic setup components. In addition to this we also released a new automatic setup component called Jump Desktop Connect that replaces the old automatic setup component going forward.

#JUMP DESKTOP CONNECT FOR MAC#

There is a known issue with the current Android production release - we'll be releasing a new update for Android soon that resolves the issue with Jump Desktop Connect.Ī little more information: In Sept 2015 we released Jump Desktop 7.0 for iOS and Jump Desktop 6.0 for Mac with a complete rewrite of how automatic connections work. To update the remote computer simply visit on the remote computer and follow the instructions there.Īndroid users: If you're connecting to your computers using Jump Desktop for Android please do not update to Jump Desktop Connect yet. Jump Desktop Connect replaces the older automatic setup component and updating to it should fix all connectivity issues with Jump Desktop 7.x for iOS and Jump Desktop 6.x for Mac.

#JUMP DESKTOP CONNECT UPGRADE#

To fix this please make sure you upgrade the remote computers to the new Jump Desktop Connect app. If you've updated to Jump Desktop 7.0 for iOS or Jump Desktop 6.0 for Mac, then you might have trouble connecting to computers running an older version of the automatic setup component. General: Trouble connecting after updating Jump Desktop for iOS / Mac?

General: I'm able to connect when I'm near my computer, but can't connect when I'm away from home / work.

General: Connection Refused, Make sure remote desktop is enabled on the computer and the computer's firewall's configured to allow incoming remote desktop connections.

General: Black screen after I log into my PC.

General: A tap results in a right mouse click instead of left mouse click.

General: 'The installation package could not be opened' is shown during installation.

#JUMP DESKTOP CONNECT PRO#

Fluid: Black bars on the side of the screen or desktop not fill iPad Pro 11' screen.Connect: 'The remote computer does not support the requested service'.Mac: Why is Jump Desktop Connect asking for permission to record my screen and control my computer?.Mac: Catalina: Can not send mouse clicks or key strokes to the remote computer after updating to macOS Catalina.iPadOS 14.2: Physical Mouse: Left clicks do not work.You can add additional access or revoke access to computers or access groups by clicking the top three buttons on the top right hand corner of the Remote Access section and then click Add Remote Access or Remove Remote Access. The Remote Access section of a user's overview page shows you all the access groups and computers the user has access to. Once a user is removed, you will no longer be billed for the user. You not be billed for disabled users.ĭelete a user by clicking the three dots on the top right hand corner of the User's overview page and then click Remove from Team. When a user is disabled, they will temporarily lose access to their team computers until you re-enable the user's account. Temporarily revoke a user's remote access by clicking the three dots on the top right hand corner of the User's overview page and click Disable User. Regular users can not view or change team settings.Īdministrators can manage users by logging into the Team dashboard, then click Users and click a user from the list of users.Ĭhange a user's role by clicking the three dots on the top right hand corner of the User's overview page and click Make Administrator or Remove As Administrator. Jump Desktop for Teams currently has two user roles: Administrator and Regular User.Īdministrators are allowed to fully manage, change and view team settings. To add users to your team take a look at Invite Users To Your Team article.

Jump desktop connect